Privacy policy

The protection of your data is of particular concern to us. We therefore process your data exclusively based on the statutory provisions (General Data Protection Regulation/GDPR, Telecommunications Act/TCA). In this data protection information, we inform you about the most important aspects of data processing on our website.

When you visit our website, your IP address, start and end of the session are recorded for the duration of this session. This is for technical reasons and therefore constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. Unless otherwise specified below, we will not process this data any further.

Contact with us

If you contact us using the form (inquiry form) on the website or by email, the data you provide will be stored by us for six months for the purpose of processing the inquiry and in the event of follow-up questions. This is a legitimate interest within the meaning of the GDPR. We will not pass on this data without your consent.

Data protection

We would like to point out that for the purpose of a functioning booking process and for later contract processing, the IP data of the connection owner is stored in the context of cookies.

In addition, the following data is also stored by us for the purpose of processing the contract: first name, surname, e-mail address, telephone number, postal address and credit card details.
The data provided by you is required to fulfil the contract or to carry out pre-contractual measures. Without this data, we cannot fulfil the contract with you.

Cookies

Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage.
For cookies that are marked as functionally required in the cookie window, we base our legal basis on our legitimate interest (Art. 6 para. 1 lit. f GDPR) in making the website user-friendly.

In the case of cookies that are not functionally necessary, we ask for your consent in the cookie window (Art. 6 para. 1 lit. a GDPR). We use these cookies to make our website more user-friendly. Some cookies remain stored on your end device until you delete them. They enable us to recognize your browser the next time you visit our website.

If cookies are deactivated, the functionality of our website may be limited.

Matomo (formerly PIWIK)

Our website uses functions of the web analysis tool Matomo. Cookies are used for this purpose, which enable your use of the website to be analysed. The information generated in this way is
stored on the servers of our web service provider in Austria/Villach and is not passed on to third parties.

We have concluded a corresponding contract with the provider of the web analysis service for order data processing.

You can prevent tracking by using the so-called opt-out option on your website. This prevents the creation of a unique web analytics cookie, which would assign a unique ID to your computer. To be able to use this opt-out option, however, you must allow cookies, as this option requires the opt-out cookie to be stored so that no data is collected from you on a subsequent visit. Your IP address is recorded. This makes localization possible. Our concern within the meaning of the GDPR (legitimate interest) is the improvement of our offer and our website.

Facebook fan page

When you visit our Facebook page, Facebook collects, among other things, your IP address and other information that is stored on your PC in the form of cookies. This information is used to provide us, as the operator of the Facebook pages, with statistical information about the use of the Facebook page. Facebook provides more information on this at the following link: https://www.facebook.com/help/794890670645072/?helpref=search&query=insights&search_session_id=fa8bda26e588e191d3d26b8699e74ffb&sr=0

The data collected about you in this context is processed by Facebook Ltd. and may be transferred to countries outside the European Union. What information Facebook receives and how it is used is described by Facebook in general terms in its data usage guidelines. There you will also find information on how to contact Facebook and the settings options for advertisements. The data usage guidelines are available at the following link: https://www.facebook.com/policy.php

Your rights

In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection rights have been violated in any other way, you can lodge a complaint with the supervisory authority. In Austria, this is the data protection authority.

In legal cases, only the German-language text of the data protection declaration applies.

You can reach us at the following contact details

Hotel Palais Porcia
Neuer Platz 13
A-9020 Klagenfurt am Wörthersee
Tel.: +43 463 511590
This email address is being protected from spambots. You need JavaScript enabled to view it.